Privacy Policy

Croudy Trips ("we", "us", "our") is a travel agency based in Gurgaon, Haryana, India. We are committed to protecting the privacy of every traveller who contacts us or uses our website. This policy explains what information we collect, why we collect it, and how we keep it safe.

By enquiring with us, booking a trip, or using our website, you agree to the practices described in this policy.

We only collect information that helps us plan and deliver your travel. This may include:

• Your name, phone number, email address and WhatsApp number.
• Trip details such as destinations, travel dates, number of travellers and preferences.
• Passenger information required for bookings (for example, names as per government ID) when you choose to travel with us.
• Payment-related details shared to confirm a booking — note that card and banking details are handled by our payment partners, not stored by us.
• Basic website usage data such as pages visited, collected through standard analytics.

We use your information to:

• Respond to your enquiries and prepare customised itineraries and quotes.
• Make and manage bookings with hotels, airlines, transport and activity partners.
• Send you trip confirmations, updates and important travel information.
• Improve our services and, where you have opted in, share relevant offers.

We do not sell your personal information to anyone.

To deliver your trip, we share the minimum necessary details with the partners fulfilling your booking — such as hotels, airlines, transfer providers and destination operators. These partners are only permitted to use your information to provide the service you have booked.

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to keep your data protected at every step.

You may contact us at any time to access, correct or delete the personal information we hold about you, or to opt out of marketing messages. We will respond to reasonable requests in line with applicable law.

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

We may update this policy from time to time. The latest version will always be available on this page with a revised “last updated” date.